Help and support

Getting started

Open Boxwell, tap a product in Shop, choose a color and tap Add to cart. In Cart, tap Proceed to checkout, pick a delivery speed, claim the coupon if you like, and tap Pay. Your order then appears in Orders. Boxwell requires an iPhone running iOS 17 or later. There's no account to create.

Deliveries and tracking

• Quick: about 30 minutes, with a courier on a scooter or e-bike.
• Dawn: order before midnight and it arrives before 7 AM.
• Standard: 2 to 4 days through the carrier network, with hub scans along the way.

Tracking updates on its own while the app is open. Some orders hit a short delay on purpose, because real deliveries do too.

I don't want to wait that long

Go to Closet and turn on Fast-forward deliveries. New Dawn and Standard orders will then arrive in minutes. Quick orders always take about half an hour. Fast-forward only affects orders placed after you turn it on.

The map

When your order is out for delivery, a live map shows the courier heading toward "home." To change the city, go to Closet and pick a Map area. Boxwell never uses your real location. If you're offline or Apple Maps can't provide directions, Boxwell draws a simpler route instead.

Notifications

Turn on Delivery notifications in Closet and allow them when iOS asks. You'll get alerts when a courier is assigned, when the order ships, if it's delayed, when it's out for delivery, and when it arrives. Each one says "Pretend order."

Not getting them? Check Settings, then Notifications, then Boxwell, and make sure Focus modes aren't hiding them. If you turned notifications on after placing an order, Boxwell schedules alerts for orders that haven't arrived yet.

Unboxing and your closet

When an order is delivered, open it in Orders, look at the doorstep photo, and tap Open your package. Tap the box three times to open it, then tap Add to my closet. Your closet and money-kept total are in the Closet tab.

Erasing your data

Go to Closet, then Erase all orders. This removes every order, your closet, your cart and the money-kept total, and it can't be undone. Your settings stay. Deleting the app removes everything. Because your data lives only on your iPhone, we can't recover it for you.

Payments and money

Boxwell has no real payments and no in-app purchases. The "Boxwell Demo Card" isn't a real card, and every order is charged $0.00. If you ever see a real charge that mentions Boxwell, it didn't come from the app. Contact your bank, and for App Store charges use Apple's Report a Problem.

Suspicious messages

Boxwell never emails, texts or calls you, never sends invoices, and never asks you to pay, call a number or sign in. Any message like that is a scam. Don't reply, click links or call any number in it.

Contact us

Email [email protected]. It helps to include your iPhone model, iOS version, the Boxwell version (in Closet, under About) and what happened. Please don't send passwords or payment details.

See also the Privacy policy and Terms & conditions.