BillGarden support
Start with the quick answers below. If something still feels off, send us a note and include only the details needed to reproduce it.
Before you write
- Confirm your device is running iOS or iPadOS 18 or later.
- Open BillGarden Settings and note the app version and build number.
- For reminders, check iOS Settings → Notifications → BillGarden and review Focus and Scheduled Summary settings.
- For sync, confirm each device uses the same Apple Account and that iCloud Drive is enabled.
- For purchases, use Restore Purchases in BillGarden Settings before contacting us.
Helpful support messages include the screen you were on, the action you took, what you expected, what happened instead, and whether the issue repeats. Use fictional bill names and amounts if an example is necessary.
Common questions
A reminder did not arrive. What should I check?
Review BillGarden’s notification permission in iOS Settings, Focus modes, Scheduled Summary, and the bill’s reminder settings. Open BillGarden once after changing time zone or notification settings so the nearest reminders can reconcile. Notifications are best-effort system deliveries.
My bills are not syncing.
Confirm iCloud Drive is enabled, both devices use the same Apple Account, and each has a network connection. Leave BillGarden open briefly on each device. CloudKit can take time to merge offline changes.
I entered the wrong payment.
Open the bill, review its payment history, and use the correction or unmark action. BillGarden preserves reward-ledger idempotency while updating payment-based status and streak projections.
How do I cancel BillGarden+?
Open Apple Account subscription settings at apps.apple.com/account/subscriptions. Deleting BillGarden does not cancel an active subscription.
How do I delete everything?
Open BillGarden Settings and choose Delete All Data. This is intended to remove bills, history, rewards, and settings and clear related notifications and widget snapshots. Manage remaining iCloud app data through your Apple Account settings when necessary.
Can support recover my bills?
No. JTR Labs does not receive your private bill database and cannot inspect or restore it. Recovery depends on your device, iCloud sync, and backups controlled by you and Apple.