VaultVAULT · WE’RE HERE TO HELP
A little help.
A fresh start.
Questions about a save, cloud sync or the beta? Say hello.
Email admin@jtrlabs.comInclude your platform, app version and a short description of the issue. Remove private content from screenshots. Never email recovery keys, device tokens or pairing codes.
Before you go offline
Open the saved article or file to confirm it downloaded successfully. A saved link alone is not an offline copy. Check Needs attention for unfinished captures.
Recover access
Use Devices & recovery in Settings with your current recovery kit. Recovery replaces credentials and revokes previously connected devices. There is no email password reset; support cannot recreate a lost recovery key.
Delete an account
Use our account and data deletion page for in-app steps or a request without the app installed.
Beta availability
Vault is in beta for iOS and Android, with limited hosted signup capacity. Store publication is in preparation. Email us for current availability; this page does not enroll you automatically or collect a mailing list.