← Back to Staple

STAPLE SUPPORT

A little help
with your routine.

Questions, something not working, or a detail you’d like us to improve? We’re here to help.

TALK TO THE PEOPLE WHO BUILD IT

[email protected]

For technical issues, include your device model, iOS version, app version, and the steps that led to the problem. Please leave out sensitive health information.

Email Staple support ↗

Getting started

How do I build a week?

Pin the foods you eat on the Staples tab, then open Plan and choose Auto-generate week. Tap a meal to adjust portions; your groceries update with the plan.

How do I repeat a meal?

Open a meal and choose Repeat this meal, then select the days you want it. Manage these under Repeating meals. Free supports two saved repeating meals; Pro removes that limit.

How much variety can I have?

Use Same for a repeated daily plan, A/B to alternate days, or Rotate for more variety. You can keep a familiar breakfast while changing the other meals.

Subscriptions

How do I restore Pro?

Use Restore purchases on the paywall or in Progress → Settings. Sign in with the Apple Account you used to purchase, and make sure you have an internet connection.

How do I cancel or request a refund?

Open iPhone Settings → your name → Subscriptions → Staple to manage or cancel. Deleting the app does not stop billing. Apple’s cancellation guide has more detail. Request refunds directly through Apple.

Why does my widget show a lock?

Widgets are part of Pro. If you have an active subscription, open Staple and restore purchases so your current status is available to the widget.

Your information

Where are my plans stored?

The current app stores your plans on your device. Device backups depend on your iPhone settings; Staple does not maintain a separate server copy. Read our privacy policy before deleting the app or changing devices.

Can I use it offline?

Core planning, groceries, and check-ins work offline. Buying or restoring Pro requires a connection to Apple.

Before release

Staple is not yet available to download. This support page is ready for launch, and you can already email us with product questions.