App questions
For help with features, purchases, or a problem using the app:
[email protected]Privacy questions
For questions about privacy or data choices:
[email protected]Frequently asked questions
Do I need to create an account?
No. IVDD Recovery works without an account or sign-in.
Why didn’t I receive a reminder?
Open iOS Settings, find IVDD Recovery, and confirm that notifications are allowed. Reminders are scheduled on your device and may also be affected by Focus settings.
How do I update or remove a medication?
Open the medication area, choose the medication you entered, and use its edit or delete option. Only enter schedules that came from your own care plan.
How do I remove my information?
You can delete individual entries inside the app. Deleting IVDD Recovery from your device removes its locally stored information.
How do I manage a subscription?
Apple manages billing. Open iOS Settings, tap your name, then Subscriptions to view, change, or cancel an active subscription.
Where should I go for urgent help?
If you are worried about your dog or notice a sudden change, contact your veterinarian or an emergency animal hospital. The app cannot evaluate symptoms or provide urgent care instructions.
Before contacting support
Please include your device model, iOS version, app version, and a short description of what happened. Do not email private care notes, medication details, or other sensitive information unless necessary.